To complete the operational side of an airline, the Ground Handling Services is there to ensure a smooth and safe transition between flights for both passengers and cargo. I am sure that AI has a view on the way it should be.
Ground Handling Services, a critical department. This is where most of the passengers will see the face of the airline for the first time, the frontline staff. The saying “you never get a second chance to make a first impression” has all its importance, specially if you are unlucky to hit a delay. Staff empowerment, rapid and effective communication, training, crisis simulations, problem-solving among others are the key words.
